Legal
Privacy Policy
Last updated: May 19, 2026
Our commitment to your privacy
Radical Health, Inc. (“Radical Health,” “we,” “us,” or “our”) is committed to protecting your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
We take privacy seriously. Your health data is encrypted, stored on HIPAA-compliant servers, and guarded by SOC 2 certified security practices. We never sell, share, or monetize your personal information.
Information we collect
We collect information you provide directly to us, including:
- Account information (name, email address, password)
- Health and medical information you choose to share
- Medical records you authorize us to retrieve
- Communications with our support team and AI nurse Alice
How we use your information
We use the information we collect to:
- Generate your personalized cancer report
- Power Alice, your AI oncology navigator
- Improve and develop our services
- Communicate with you about your account and our services
- Ensure the security and integrity of our platform
HIPAA compliance
Radical Health operates as a Business Associate under HIPAA. We implement all required administrative, physical, and technical safeguards to protect your Protected Health Information (PHI). Your health data is processed and stored in accordance with HIPAA requirements.
Data retention and deletion
You own your data. You can request deletion of your personal information and health data at any time by contacting our support team or using the deletion tool in your account settings. We will process deletion requests within 30 days.
Contact us
If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@radicalhealthai.com.